Free across Canada on orders of $100 or more before tax. Under $100 it is a $10 flat rate to most of Canada. Larger items like printers ship at the heavy-item rate shown at checkout. Full details on the shipping page.
How fast does my order ship?
Orders ship from our Brampton, Ontario warehouse within 24 hours, almost always the same or next business day, with tracking emailed to you. Orders ship with no signature required unless you ask for one.
How do I know if my order has shipped?
When we ship, an automated email goes to the address on the order with the items and the tracking number. When in doubt, contact us.
I want to cancel or change my order
Orders can be cancelled or changed as long as they have not shipped. If you have not received a shipping confirmation yet, contact us and we will sort it out.
Do you offer local pickup?
No. Filaments.ca is fully online and every order ships from the warehouse.
Are you a Canadian company?
Yes. Filaments.ca has been Canadian owned and operated since 2014, and ships from Brampton, Ontario. Nothing crosses a border, so there are no duties or brokerage fees.
Filament and printing
Which PLA should I buy?
EconoFil for everyday printing at the lowest price in Canada ($12.49). Select for matte and silk finishes on an AMS-ready plastic spool ($16.99). Hyper PLA for high-speed printers ($14.99). The PLA page compares all three.
Does your filament work in a Bambu Lab AMS?
Yes. Select ships on a rigid plastic spool that drops straight into the AMS, AMS 2 Pro and AMS Lite. EconoFil and Hyper come on cardboard or plastic spools; choose plastic for the AMS, or print spool rings for a cardboard roll.
Where do I find the printing temperature for a material?
On every product page, and on the temperature guide, which lists every material we sell with its nozzle and bed temperatures and notes.
I am still having trouble printing a material
Email hello@filaments.ca or call 1-844-465-7684 with the printer, material and a photo of the problem. For materials from other manufacturers, the manufacturer is a good second call, and we can help you reach them.
Do you sell materials that are not on the site?
Often, yes. Contact us with what you need; we have a lot of suppliers and can usually source it or make it.
A colour I want is sold out. When is it back?
Usually within 1 to 4 weeks. Use the availability filter to see what is in stock today, or contact us if you are waiting on a specific colour.
Bulk, schools and returns
Do you offer bulk or wholesale pricing?
Buy 20 or more rolls, mix and match, and save $0.50 a roll automatically. For larger, recurring or custom orders, request a quote. Schools and boards: see the education page; print farms and businesses: the business page.
Do you accept purchase orders?
Yes, from Canadian schools, boards, institutions and businesses with a vendor account. Email hello@filaments.ca to set one up.
What if a spool is defective?
Contact us within 30 days of delivery and we replace a spool with a manufacturing defect at no charge. Incompatibility with a particular printer is not a defect, but call us anyway; it is usually a settings fix.
Can I return or exchange something?
Unopened, unused items can be returned within 30 days of delivery; you cover return shipping and a 17.5% restocking fee applies. Printers and accessories with a problem on arrival: contact us within 14 days. Full policy on the returns page.
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